Frequently asked questions
Frequently asked questions
Who is BVZBL?
BVZBL is a Québec company based in Montréal (5524 St-Patrick, #206). It sells LED light-up gear to stay visible at night: collars, leashes and harnesses for dogs, plus belts, slap bands, headbands, light bands and harnesses for running, walking and cycling.
How much is shipping in Canada?
Shipping is free in Canada on orders of $59 or more. Under $59: $6.95 standard or $9.95 express. Orders ship from Montréal.
Do you ship to the United States?
Yes. US shipping: $9.95 standard, $19.95 express, free on orders of $99 or more.
Are the products under warranty?
Yes, BVZBL products have a one-year warranty against defects. Email info@bvzbl.ca if a product does not work properly.
Can I return a product?
An item can be returned if it is unused, in its original condition and packaging. Contact info@bvzbl.ca before sending it back. Details are in the refund policy.
Are the products rechargeable?
Most BVZBL products charge by USB and a USB cable is included. Some models, such as the battery collar, use replaceable batteries. Each product page states how it is powered.
Where can I buy BVZBL in store?
BVZBL is sold online at bvzbl.ca and at partner retailers in Québec. See the Partners page (bvzbl.ca/partenaires).
Do you offer pricing for clubs and resellers?
Yes. Running clubs, associations, events and resellers get better pricing. Email info@bvzbl.ca.